Rules and regulations for using Hormuz Academy online store
Dear user, please read the following carefully in order to use Hormuz Academy online store services optimally.
Entering the Hormuz Academy online store by the user or users and placing an order in it at any time means that the user fully accepts all the terms and conditions of this online store. Therefore, the following terms and conditions replace all previous agreements.
General rules
Keep in mind that all the principles and procedures of the Hormuz Academy online store are in accordance with the laws of the Islamic Republic of Iran, the law of electronic commerce and the law of protection of consumer rights, and subsequently the user is also obliged to comply with the laws related to the user. If there are changes in the rules, procedures and services of the Hormuz Academy online store in the future, they will be published and updated on this page, and you agree that your continued use of this site means acceptance of these changes.
Definition of customer or user
A customer or user is a person or persons who enter their user information in the registration form and register an order or use any service of Hormuz Academy online store.
Privacy policies
The online store of Hormuz Academy respects and protects the private information of people who use the site's services. Hormuz Academy online store undertakes to protect your privacy as much as possible and in this regard, to develop the technology needed to make your use of the site more secure and safe. In fact, by using the website of Hormuz Academy online store, you show your satisfaction with this policy.
All materials available through any service of the Hormuz Academy online store, such as logos, trademarks, text, descriptions, graphics, logos, images and copy, data and all content produced by the Hormuz Academy online store are part of the property of this online store. It is considered and the right to use and publish all existing and available content belongs to the online store of Hormuz Academy and any use without obtaining written permission reserves the right of prosecution for this online store.
Registering, processing and sending orders
Working day means Saturday to Thursday of every week (based on working days in Iran), excluding public holidays in Iran, and all orders placed during working days and the first day after the holiday are processed.
The online store of Hormuz Academy allows its customers to place orders 7 days a week and 24 hours a day, but from 10 am to 5 pm on working days, it is possible to respond and follow up and send orders.
All the orders registered in the online store database are received by the system manager and the invoice is sent via email and then placed in the processing queue. The online store of Hormuz Academy always takes utmost care and effort in sending and delivering all registered orders. Despite this, if the stock of a product in the Hormuz Academy online store ends, even after the customer places an order, the Hormuz Academy online store reserves the right to cancel the order or refund the order amount, or the customer It can replace the finished product with another product. The online store of Hormuz Academy is allowed to stop taking new orders without prior notice, and all orders registered before stopping taking orders will be processed and sent. The Hormuz Academy online store reserves the right to stop selling all or part of the products for any reason, such as running out of stock without prior notice.
Sales and order delivery
The place and time of delivery of the goods by the ordering user is included in the "Hormuz Academy" online store, and the "Hormuz Academy" online store, as a seller, undertakes to fulfill the order in that place and in accordance with the specified policies of sending the goods (including related costs). Time to deliver. In case of non-appearance of the customer at the appointed time and place, the seller will demand the relevant costs from the buyer.
If the online store of Hormuz Academy is unable to deliver the goods on time due to reasons beyond its control and the parties do not agree on a new date, the buyer has the right to cancel the order without any cost.
The customer expresses his satisfaction with the type, quantity and health of the goods by handing over the goods sent and signing the goods receipt form.
Registration conditions
- Register or log in with a username
- Select the desired product
- Choose the final payment option and confirm the order
Before placing any order (through the website or Telegram channel), registration on the site is required. Registering any order means knowing and accepting the rules of the site, and therefore the customer is obliged to read these rules carefully before placing any order and if he agrees with them, send the order for inquiry. Users must purchase from the site. Must be of legal age (18 years old) or buy from the site through their parents or legal guardians.
Select the desired product
By clicking on the product (book or training course), go to the product specification page and after viewing the relevant photo or clip, add the desired product to your shopping cart with just one click. At the end, after shopping, you can refer to your shopping cart and browse the products there. Then apply any necessary changes in your shopping cart and finally refer to the final payment step to complete your purchase from our online store.
Payment methods
The payment method in the Hormuz Academy store is online (Yekpay portal).
Shipping methods
Delivery in Tehran is possible by courier, tipax and post.
It is possible to send to the cities of Tehran province and other cities by tipax and post.
shipping cost
The cost of sending orders through free mail is borne by Hormuz Academy.
The cost of sending by courier in Tehran and tipax is with respectable customers.
*Sending outside Iran will be done by one of the international posts.
Delivery time
The delivery time of goods in Tehran is 1 to 3 working days.
The delivery time of goods in other cities is 2 to 7 working days.
* It should be noted that if the esteemed customers are not present at the place of delivery of the order within the specified time period, the responsibility and cost of resending the order shall be borne by the customer.
After sales service
1 day possibility to return the product:
In case of any mistake on the part of Hormuz Academy, including sending the wrong product or the presence of defects in the product, your order will be returned free of charge, and in such cases the store will immediately replace the product for the customer, and if it is out of stock, to At the customer's discretion, the product will be replaced with a similar model or the customer's money will be returned.
Tips and advice for buying
For the well-being of your loved ones, the online store of Hormuz Academy has provided different ways of communication to answer your questions regarding products, how to order, sizing and other matters. You can contact +989932009505 during working hours from 10:00 to 17:00. (It is also possible to send messages on Telegram and WhatsApp.)
Important points when delivering orders
When receiving the order and before opening the package, the customer is obliged to match the specifications of the ordered product with the delivered product, and in case of discrepancy, refuse to receive it.
Note: If the customer takes it out of the original packaging without matching the order with the product, it is not possible to return it even in case of discrepancy.
At the time of sending the order by postal companies, the customer is obliged to make sure of the health of the packaging and the appearance of the product in the presence of the postal agent and before signing the delivery receipt. If you do not receive it, inform the store immediately. In these cases, if the customer signs the postal receipt without checking the appearance of the product (it means receiving the product correctly and safely), no objection will be accepted regarding the appearance of the product, and the store will not be responsible for any subsequent problems.
When the order is delivered, the store will no longer be responsible for the problems and defects of the goods. For this purpose, customers are advised to carefully check the appearance of the product before signing the delivery receipt, and if there is the slightest problem, refrain from receiving the order and inform the store immediately.
In these cases, the store immediately replaces the product for the customer, and if it is out of stock, at the customer's discretion, the product is replaced with a similar model or the customer's money is returned. In this case, the customer will not pay any additional fees.